Friday 21 August 2015

Responsibility does not have access to the SR Type

Service Request Creation Error API Error..(cs_servicerequest_pub.create_servicerequest)

After running API getting the below error.

Responsibility does not have access to the SR Type


The error because of the 'Case Management'  responsibility not assigned to the user. Please add and retry.

Validation : CS_ServiceRequest_UTIL.Validate_Type
                   

Wednesday 5 August 2015

Word application is running. please close word application and retry


I down loaded the BI Publisher desktop version. when I install it, it pops up a dialog

"Word application is running. please close word application and retry installation"
then, it stops installation.


I had the same problem. Word was not open when I tried the installation (although it had been previously) but I had the same error.

However I did have Outlook open which I have set to use Word as the email editor so it might be something to do with that.

After closing Outlook installed without any issues.