Please follow the below steps and try again
1. Login and choose the Functional Administrator responsibility - then choose Home
2. Choose the Core Services Tab - then the Caching Framework Sub-Menu (In the dark blue region). - Proceed to choose 'Global Configuration' from the left hand side menu that appears - In the far right choose 'Clear all Cache' button.
3. A screen prompts and confirms that the action will clear all cache on the middle tier server - choose Yes. Essentially, this just forces all user sessions to engage and validate rather than using cached values
4. A confirmation message is displayed, confirming that all cache has been cleared across middle tiers.
1. Login and choose the Functional Administrator responsibility - then choose Home
2. Choose the Core Services Tab - then the Caching Framework Sub-Menu (In the dark blue region). - Proceed to choose 'Global Configuration' from the left hand side menu that appears - In the far right choose 'Clear all Cache' button.
3. A screen prompts and confirms that the action will clear all cache on the middle tier server - choose Yes. Essentially, this just forces all user sessions to engage and validate rather than using cached values
4. A confirmation message is displayed, confirming that all cache has been cleared across middle tiers.
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